Refund Policy

Last updated 2026-10-05

14-day money-back guarantee

If GoalNexa isn't right for you, ask for a refund within 14 days of your first payment for a plan and you'll get the full amount back - no questions asked.

Renewals

Monthly and yearly plans renew automatically. Renewal payments aren't refundable in general, but if you forgot to cancel a yearly plan and ask within 14 days of the renewal without having used the paid features since, we'll refund it.

Cancelling

You can cancel any time in the app (Billing → "Manage subscription") or from your Paddle receipt. You keep your plan until the end of the period you already paid for; we don't refund part-used periods, and nothing is charged after that. Your data stays - the account moves to the Free plan.

How to ask

Email xuanbinh91@gmail.com from your account's email address, or ask Paddle, our Merchant of Record, at paddle.net. Refunds go back to the original payment method through Paddle, usually within 5-10 business days. A refunded subscription is cancelled at the same time.

Your statutory rights as a consumer are not affected. See also the terms of service.